Contact Us
We're here to help and answer any questions you might have
Contact Us
Get In Touch
Have questions about our logistics services? Fill out the form and our team will get back to you as soon as possible.
Our Office
Ilala Boma, next to PUMA Petrol Station
Right before Kituo cha Mwendo Kasi cha Ilala Boma
Next to the NSSF Building, Office Number 5
Dar es Salaam, Tanzania
Call Us
+255 798 612 101
Mon - Fri, 8:00 AM - 5:00 PM EAT
Email Us
info@wakahcargo.com
support@wakahcargo.com
CONTACT FAQ
Frequently Asked Questions
Find quick answers to common questions about contacting us and our support services.
Our customer service team is available Monday to Friday from 8:00 AM to 6:00 PM EAT, and Saturdays from 9:00 AM to 2:00 PM EAT. For urgent matters outside these hours, our 24/7 emergency line is available for registered customers. You can also email us at any time, and we'll respond within one business day.
You can get a quick quote by filling out the contact form on this page, calling our sales team, or using the online quote tool on our website. For accurate pricing, please provide details such as origin, destination, dimensions, weight, and type of goods. Our team will respond with a customized quote within 2 business hours during working days.
When contacting us about a shipment, please have ready: pickup and delivery addresses, package dimensions and weight, type of goods, preferred pickup/delivery dates, and any special handling requirements. This information helps us provide you with the most accurate and efficient service.
We value your feedback. You can submit complaints or feedback through our contact form, by email to support@wakahlogistics.co.tz, or by calling our customer service line. Please include your contact information and any relevant shipment details. We aim to acknowledge all complaints within 24 hours and provide a resolution as quickly as possible.
Yes, we have a mobile app available for both iOS and Android devices. You can download it from the App Store or Google Play Store. Our app allows you to track shipments in real-time, receive push notifications, get estimated delivery times, contact support, and access your shipment history.
We accept various payment methods including bank transfers, mobile money (M-Pesa, Tigo Pesa, Airtel Money), credit/debit cards, and cash on delivery (for certain routes). Corporate clients can also arrange for monthly invoicing. All payment details will be confirmed at the time of booking your shipment.
Yes, you can track your shipment online through our website or mobile app. Simply enter your tracking number to view the latest updates on your shipment's status.
To cancel or make changes to your shipment, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that changes may be subject to additional fees or restrictions.
We take great care in handling your shipments, but occasionally errors can occur. If your shipment is lost or damaged, please contact our customer service team immediately. We will investigate the issue and work with you to resolve it as quickly as possible.
Yes, we offer shipping insurance to protect your shipments against loss or damage. Please contact our customer service team for more information on our insurance options and rates.
If your shipment is delayed, please contact our customer service team to request a refund or compensation. We will review your case and provide a resolution based on our service guarantee and company policies.
If you're interested in exploring a business partnership or collaboration with Wakah Logistics, please contact our business development team through our website or by email at [business@wakahlogistics.co.tz](mailto:business@wakahlogistics.co.tz). We look forward to discussing opportunities with you.
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