Shipping From Tanzania to Burundi

• Commercial invoice (3 copies)
• Packing list with detailed item descriptions
• Certificate of Origin (EAC or COMESA)
• Bill of Lading or Air Waybill
• Import/export permits for restricted items
• Phytosanitary certificate for agricultural products

• Road Freight: 2-5 business days from Dar es Salaam to Bujumbura
• Express Road: 2-3 business days with priority handling
• Air Freight: 1-2 business days (plus customs clearance)
• Sea Freight: 3-4 weeks (Dar es Salaam to Bujumbura port)

• Import Duty: 0-30% of CIF value (depends on HS code)
• VAT: 18% on CIF + duty
• Withholding Tax: 5% for companies, 2% for individuals
• Customs Processing Fee: 1% of CIF (minimum 20,000 BIF)
• Road Transit Fees: Varies by route and cargo type

• Narcotics and illegal drugs
• Counterfeit currency and goods
• Pornographic materials
• Weapons and ammunition without permits
• Hazardous materials (with some exceptions)

• Pharmaceuticals and medical equipment
• Agricultural products
• Telecommunications equipment
• Precursor chemicals
• Cultural artifacts

• Online Tracking: Use your unique tracking number on our website
• Mobile App: Download our app for real-time updates
• Email/SMS: Automatic notifications at key milestones
• Customer Service: Call our 24/7 support for updates

• Air Freight: Best for urgent, high-value, or perishable items (1-2 days)
• Express Road: Fastest ground option (2-3 days)
• Standard Road: Most cost-effective for general cargo (3-5 days)
• Sea Freight: Best for large, non-urgent shipments (3-4 weeks)
• Consolidated: Most economical for smaller shipments (shared container)

• Monday-Friday: 7:00 AM - 8:00 PM EAT
• Saturday: 9:00 AM - 4:00 PM EAT
• Sunday: Emergency support only

• Bujumbura (all districts)
• Gitega
• Ngozi
• Muyinga
• Rumonge
• And other major towns

• Pickup from any location in Tanzania
• Customs clearance at the border
• Final delivery to your specified address
• Real-time tracking throughout the journey

• Bank Transfers: Local and international transfers
• Mobile Money: M-Pesa, Tigo Pesa, Airtel Money
• Credit/Debit Cards: VISA, Mastercard, American Express
• Cash on Delivery: Available for select services
• Corporate Accounts: Credit terms for qualified businesses

1. Document the damage with photos immediately upon delivery
2. Note any damage on the delivery receipt
3. Contact our claims department within 24 hours
4. Submit a written claim with supporting documents
5. Our team will investigate and respond within 5 business days

Required Documents: Original invoice, packing list, photos of damage, and delivery note.

We recommend purchasing additional insurance for valuable items.

• For Returning Residents: Must provide proof of residency in Burundi
• Duty-Free Allowance: Personal items up to 6 months old are typically duty-free
• Required Documents:
  • Copy of passport
  • Work permit or residence visa (if applicable)
  • Detailed packing list
  • Sworn declaration of ownership
• Restricted Items: Electronics, vehicles, and other high-value items may have additional requirements

• Short-term Storage: Up to 7 days (included in shipping cost)
• Long-term Storage: Available at competitive rates
• Warehouse Facilities: Climate-controlled options available
• Inventory Management: Real-time tracking of stored items

Security Features: 24/7 CCTV, security personnel, and fire protection systems.

Contact our team for custom storage solutions tailored to your needs.